Customer satisfaction is our priority, we’ll refund/credit a product or order if you’re not completely satisfied with it, subject to our Returns Policy as detailed below.
PRODUCT NO LONGER REQUIRED:
Please advise us within 14 days if you wish to return any products that you have ordered and no longer require.
General Returns
Business to Business
All goods returned MUST be in an unused, resalable condition with original packaging.
Buisness to Consumer
All goods returned MUST be in an unused and resalable condition.
The goods would need to be returned to us at your own cost. Any refund shall be for the purchased goods and the original delivery charges only.
1-14 DAYS FROM ORDER
No re-handling fee.
All white & coloured copier paper returns will incur a 20% Re-Handling fee.
14+ DAYS FROM ORDER
At the discretion of management, please contact the office.
Exempt Products
Copier Paper
All white and coloured paper are subject to a 20% rehandling fee. Our Cut to Order paper including A5, US Legal and US Quarto sizes are bespoke products and are strictly non-returnable, as detailed below.
Food and Perisable Products
All food, Beverages and other perisable items are strictly non-returnable. These items will be marked up with a non returnable icon in the Product Listing
Printed, Bespoke or Imported Goods
Bespoke products including our printing services are strictly non-returnable. "Special" items including imported products also non-returnable. These items will be marked up with a non returnable icon in the Product Listing and/or "Non-Returnable" in the title
Furniture and Services
Furniture items returned are subject to a 35% restocking fee. Any installation service fees are non-retunrable.
MISSING OR DAMAGED GOODS
MUST be reported within 3 working days of the expected delivery day.
All goods remain the property of Acton Stationers & Printers Ltd until paid for in full.
