All queries must be notified within 3 working days of receipt of the Invoice in the event of non-delivery, shortage or damaged goods.
Packaging materials must be kept if goods are damaged.
All returns requested by the customer must include the original packaging and will be subject to a 20% re-handling charge if returned after 10 days from delivery, and 50% if returned after 21 days (excluding copy paper) at the discretion of the manager.
All goods remain the property of Acton Stationers & PrintersLtd until paid for in full.
Terms and Conditions
7.1 The company has the discretion (which it may exercise as it wishes) to accept the return of any Goods supplied to and to issue a credit note in respect thereof. Any request by the Customer to the company to exercise such a discretion must be made in accordance with and within the time periods set out in Clause 7.8 and is subject to the provisions of this Clause 7.
7.2 The items to be returned are in their original inner and outer packaging and none of the packaging shall have been written upon, taped or had permanent labels attached.
7.3 The items to be returned are in otherwise satisfactory and merchantable condition and may be resold at the same price that would have been paid by the Customer.
7.4 The items to be returned are of a type distributed by the company at the time of the claim.
7.5 In the case of electronic office machines the Customer has a likely remedy against the manufacturer thereof.
7.6 In the case of computer consumable products, the outer seal has not been tampered with in any way. If the Customer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer of such product(s) accepts that the product has not been misused, over-loaded, incorrectly installed or incorrectly stored. In certain circumstances, a faulty evaluation form must be completed by the Customer.
7.7 The company will not (without prejudice to its discretion in Clause 7.1) accept the return of any electrical items which have been removed from their packaging or any food stuffs or food products.
7.8 The company reserves the right to charge a 20% re-handling charge on any item return after 10 days of receipt and 50% on items returned after 21 days of receipt. Items will only be accepted back after 3 calendar months of receipt with the discretion of the company.