Frequently Asked Questions
Choose a section below:
Ordering & Accounts
- No, you do not need a credit account to place an order.
- You can order online and pay by card, or request a quote first.
- Regular business, film, TV and production customers can also apply for a credit account.
- Yes, credit accounts are available for approved business customers.
- Please contact us with your company details and we will let you know what information we need.
- Once approved, you will be able to order on account and receive invoices from us.
Quotes
- Sign In.
- Add products to a basket.
- Click “Download as PDF Quote”.
- Change the Printer destination to “Save as PDF”.
- Click “Save Quote” - Assign a basket name.
- Click on “Your Account” in the top right-hand corner.
- This should open the sidebar menu.
- Click on “Saved Quotes”.
- Select the quote you want to process.
- Load Quote.
- Add products to a basket.
- Click “Download as PDF Quote”.
- Change the Printer destination to “Save as PDF”.
- Click “Close Quote” to update the saved quote.
- Click on “Your Account” in the top right-hand corner.
- This should open the sidebar menu.
- Click on “Saved Quotes”.
- Select the quote you want to complete.
- Load Quote.
- Proceed to checkout…
- Yes, email your list to sales@actonstat.com.
- Please include quantities, delivery address and any deadline.
- For film and TV productions, please include the production name and department if applicable.
Checkout & Payment
Account Customers
- From the Basket click the “Proceed to Checkout” button.
- Set a Delivery and a Billing address. The billing address will not be transferred to us. We will send an invoice to your Accounts Department.
- If you have a Delivery Note, enter it before clicking Continue.
- Choose an appropriate delivery option.
- Enter any Order Notes if required.
- Enter a PO Number for us to invoice against. If you have not got one, enter your name.
- Click Place Order.
Credit Card Customers
- From the Basket click the “Proceed to Checkout” button.
- Set a Delivery and a Billing address.
- If you have a Delivery Note, enter it before clicking Continue.
- Choose an appropriate delivery option.
- Enter any Order Notes if required.
- Enter a PO Number if you require it, otherwise enter your name.
- Fill in your Billing Information.
- Click Place Order.
- Payment may be held while we check our stock and delivery schedule.
- If you require an invoice, email us at sales@actonstat.com.
- If your company requires a purchase order number, please enter it at checkout.
- If you do not have a PO number, enter your name, department or reference.
- This helps us identify the order and invoice it correctly.
- Yes, you can add delivery notes during checkout.
- Please include details such as site contact, floor, loading bay, call-on-arrival instructions or opening hours.
- The clearer the delivery notes, the easier it is for us to deliver your order correctly.
Delivery & Collection
- Many stocked items are available for next working day delivery.
- Some specialist, bulky, supplier-direct or made-to-order items may take longer.
- If your order is urgent, please call or live chat with us before ordering and we will check availability.
- Yes, collection is available from our Park Royal warehouse.
- Please wait for confirmation before travelling so we can make sure your items are ready.
- If you need something urgently, contact us first and we will check the quickest option.
- Please call us, email us or use live chat.
- We can check live stock, suggest alternatives and confirm the quickest delivery option.
- For time-critical production orders, please include your deadline and delivery location.
- Yes, we regularly deliver to offices, studios, production bases and filming locations.
- Please provide the full delivery address, site contact name and contact number.
- If there are loading bay, security, parking or call-on-arrival instructions, please include them in the order notes.
Product Help
- If an item is unavailable, we will contact you with an update.
- Where possible, we will offer a suitable alternative.
- If no suitable alternative is available, we will advise when the item is expected back in stock.
- Yes, we can often source products that are not yet listed on the website.
- We regularly help with stationery, art supplies, printing items, camera consumables, location supplies and production consumables.
- Email us the details, quantities and deadline, and we will check availability for you.
- Yes, use the Ink & Toner Finder on the website.
- You can also contact us with your printer make and model.
- We will help identify the correct cartridge or toner for your machine.
Returns & Support
- Please contact us before returning anything so we can confirm the best way to handle it.
- Items should normally be unused, in their original packaging and returned within the stated returns period.
- Some special-order, made-to-order or non-stock items may not be returnable unless faulty.
Jan 17, 2023
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